Sandstories is mindful of the tight financial constraints on the public and voluntary sectors. This is reflected in the charges, which can be discussed when you make contact with Sue Woolmore.

Sandstories will always seek the most cost-effective service for customers, ensuring the best value for money.

Cancellation charges

In the event that a commissioner needs to cancel a Sandstories booking, the following charges will apply:

  • 3 calendar months prior to training date – no cancellation charge
  • 8 weeks prior to training date – 50% charge 
  • 6 weeks prior to training date – 75% charge
  • 4 weeks prior to training date – 100% charge

The timescales attached to the cancellation charges reflect the difficulty in offering a cancelled date to an alternative training commissioner at short notice.

If it is possible to reschedule a cancelled training session, it may be possible to negotiate a reduction or waiver of the cancellation charge.